Appointment of Gallagher Basset Services

QUS announces claims Third Party Administration appointment of Gallagher Basset Services Pty Ltd

QUS are pleased to announce today that Gallagher Bassett Services Pty Ltd, have been appointed to handle all QUS claims for policies incepting from 1 January 2013.

The dedicated QUS claims team will be available to assist brokers and their clients Monday to Friday 8.30am to 5pm local time in each state’s capital city.

Contact Details

General Claims Line: 1300 855 230
General Email:

The claims team is made up of:

Anneliese Wickham, Team Manager
Anneliese has in excess of 21 years professional indemnity and liability claims experience.

During this time she has developed extensive experience in the management of all classes of liability claims, with a particular interest in professional indemnity. She has also developed expertise in injury incident management, public liability, product liability, professional negligence risk management and commercial lines including property, travel and motor.

Donna Armstrong, Team Supervisor
Donna has worked in the insurance industry for 19 years holding claims management roles with several major insurers and a brokerage firm.

These roles have related to domestic lines, consumer credit, rural, heavy motor, residential strata and commercial insurance. She has also had experience in natural disaster claims both small and large scale.

Whilst working on these accounts Donna has developed a solid background in relation to training, auditing and compliance.

Michael Green, Claims Consultant
Michael first started in the Insurance Industry in 2007. His past experience incorporates managing claims for portfolios consisting of residential strata, domestic home and contents, commercial property and rural.

Michael has also had experience in managing natural disasters such as storm, flood and most recently the Christchurch earthquake catastrophe.

Claims for policies incepting up to an including 31 December 2012 will continue to be managed by the dedicated QUS claims team within Innovation Group.

Policies Incepting 1 January 2013 and beyond

All claims are handled by a dedicated team within Gallagher Bassett Services Pty Ltd.
General Claims Line: 1300 855 230
General Email:

Policies incepting up to and including 31 December 2012

All claims are handled by a dedicated team within Innovation Group (Claims Services) Pty Ltd.
General Claims Line: 1300 668 386
General Email:

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