Strata Community Australia (SCA)
Strata Community Australia Limited (SCA) is the peak industry body for Body Corporate and Community Title Management in Australia. Membership includes body corporate managers, support staff, committee members and suppliers of products and services to the industry. SCA proudly fulfils the dual roles of a professional institute and consumer advocate. SCA has in excess of 3,300 members who help oversee, advise or manage a combined property portfolio with an estimated replacement value of over $1.2 trillion.
Underwriting Agencies Council (UAC)
UAC’s purpose is to serve the interests of Australia’s underwriting agencies. UAC has more than 70 corporate members, representing the vast majority of Australian underwriting agencies. Membership is also open to non-voting business service and affiliate partners. Underwriting agencies manage insurance transactions on behalf of their principal insurers, which are based in Australia and overseas.
Agencies frequently operate in specialist, niche markets, offering an array of insurance products that may not be available from other sources.
The agency sector’s annual gross written premium is estimated at $2.5 billion and agencies employ about 1,800 people.
Australian Financial Complaints Authority (AFCA)
The Australian Financial Complaints Authority or ‘AFCA’ is a new external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system. It will be operated by a not-for-profit company limited by guarantee authorised by the responsible minister.
AFCA replaces the three existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.
Membership of the company will be required under law or a licence condition of a financial firm. AFCA operations will be financed by contributions made by its members. The scheme will be free to consumers. AFCA will:
- be the single point of contact for complainants for EDR services;
- have higher monetary limits;
- be more accountable to users, including by having an independent assessor to deal with complaints about its handling of disputes; and
- have rules (terms of reference) to support its dispute resolution functions and legislation in the case of superannuation disputes.
If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority if lodged on or after 1 November 2018:
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
QUS is a strategic partner of the following organisations:
The Council of Queensland Insurance Brokers (CQIB)
CQIB is a professional association that plays a key role in the Australian insurance industry.
Founded in 1980, the CQIB now represents over 60 Queensland firms collectively employing nearly 400 staff and placing in excess of $500,000,000 in annual premiums from over 200,000 clients.
Steadfast Group Ltd
The Steadfast Group are the largest general insurance broker network in Australia & New Zealand, comprising over 340 brokerages with over 1000 offices across metropolitan and regional areas.
Steadfast generated over A$6.1 billion in sales in 2014-15 and the network looks after over 2 million policies for Australian and New Zealand businesses.