Claims Information

Following a thorough review and consultation process with our network of insurance brokers we are pleased to announce the implementation of a new claims handling arrangement effective from Monday 5 December 2016.

QUS have worked with AIG to put in place a dedicated team of strata claims specialists to service the needs of our brokers and their clients. All new claims lodged from Monday 5 December 2016 will be handled by the new QUS-AIG claims team. The claims team will operate 8.30am to 5.00pm local time in your capital city and be supported by a 24 hour after hours claims service.

24 Hour contact details:
Phone: 1800 940 830

QUS Assist:

We are pleased to announce the launch of QUS Assist which is now available for download via iTunes or Google Play.

QUS Assist allows brokers and their clients to quickly and efficiently notify of new claims and upload photos from their mobile device.


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